Welcome to The Highlands Practice

With patients' needs at the heart of everything we do, our website has been designed to make it easy for you to gain instant access to the information you need. As well as specific practice details such as opening hours and how to register, you’ll find a wealth of useful pages covering a wide range of health issues along with links to other relevant medical organisations.

Join In

We hope you enjoy having a look around the site and familiarising yourself with some of the online features such as ordering a repeat prescription. Whatever your thoughts, be sure to let us know via our feedback function. Comments and suggestions are always a great way of helping us continue to enhance the way we look after you.

We are pleased to announce the arrival of a new way of getting advice from your GP.

Please click on the panel above and follow the guidance to see how you can get the quickest and most appropriate care for your problem.

We know that it can be frustrating sometimes getting an appointment that fits is around your life so we have included the following options:

• Ways you can help yourself to manage or improve your symptoms without needing to visit your GP

• Ways you can get professional advice from professionals other than your GP e.g. your local pharmacist

• A way of contacting your GP via an e-consult for either a medical problem or an administrative problem such as a sick note

We really hope that you find this new service of benefit to you, we would love to hear your feedback when you have used it.

Developing a new way of offering same-day appointments – what do you think?

Did you know that on most Mondays the 10 GP practices across Fareham typically receive around 900 phone calls for a same-day appointment? GP practices need to make sure they provide enough appointments for patients who need to be seen that day as well as maintaining sufficient numbers of routine appointments. It can be difficult to get the balance right.

We know from recent survey results that people with an urgent problem are happy to travel to see a different GP or an experienced nurse.

In light of this, four of the GP practices (Highlands Practice, Jubilee Surgery, Stubbington Medical Practice and Whiteley Surgery) are setting up a same-day appointment service, similar to the one in Gosport. The aim of the service is to ensure everyone is offered the support they need when they need it. If the service is successful other local practices will be able to join.

The service will be based in Fareham Community Hospital where patients will be offered a face to face appointment if they need one. The service will be run by GPs, nurses and staff usually drawn from the four participating practices.

How would the service run?

• Patients will phone their GP practice as normal and, if they need a same-day appointment they will be asked if their details can be shared with the service.
• Patients will be called back by the service in order of clinical priority with the nurse or GP having a detailed conversation with them
• The patient may be given advice on how to take care of themselves, arrangements made for medication to be available at a pharmacy or an appointment offered.

We would welcome your views on the service which will be taken into consideration as it is developed. You can share your thoughts through an online survey by August 7, 2017.

(Or type https://www.surveymonkey.co.uk/r/farehamgpsurvey into your internet browser to be taken to the survey)

PATIENT NOTICE

Dr Griffiths’ is retiring from the practice at the end of the month after almost 30 years in the practice.

Her patients will be looked after by the remaining GP partners during an interim period and will be allocated a new named GP in the autumn once there is a new GP in post.

If you have having on-going treatment and find a particular partner that you would like to take over your care, please do ask to be put onto their list.

Regards

The Partners